The Media140 meeting at the Perth Town Hall has introduced the use of social media and the real time web to quite a number of SME's, represented by their marketing teams. Here's what the TMI team will remember.
Even if your company decides not to use Facebook, Twitter, or YouTube...Your community might. Your customers, network, colleagues and competitors might bring your brand in the online discussion. Be aware that you need to prepare for a dialogue on these platforms.
Large companies such as Microsoft hire "Professional Geeks" to monitor online conversations about the brand. Even if your brand is small and local, it's worth the effort to have one of your team members be the geek who checks what's being said online about your company.
Although Perth has not reached the social media levels other world capitals are displaying, we are catching up. Local PR agencies are rapidly shifting towards the use of CEO statements on YouTube, or training workshops for employees on the use of Twitter and Facebook.
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